Nothing annoys a consumer more than a slow internet connection, especially if you are dealing with an urgent demand. If you bought Xfinity cable service and you are experiencing a slowdown, this article is for you. The following may be the cause of the problem and there is a solution.
Check them out:
You Have Not Set It Up Correctly
To enjoy the services of the Xfinity cable box, you need to get a quality one. Moreover, look for a professional to set up if you do not know how to do it. This means you have to buy it from a legit source to access the experts. However, before then, you need the right information so that you know what to expect. Here is the thing. The Xfinity cable box setup can be done in two ways. The first one is where you call for a professional. Another one is self-installation. Since it may be hard to find an expert to do it for you, get a setup kit and do it yourself.
Your Network Latency Is High
The two things that affect your network performance are latency and bandwidth. The latency is the time your computer takes to communicate with the web address’s server. The higher the time, the lower the performance of your network. Enter the ping command to measure your latency. When the latency is high, there might be congestion or network throttling. Therefore, ascertain the latency rate to know if it is the cause of the slowdown.
Your Device Is Slow
If your computer you are using with the Xfinity cable is not in good condition, there is a high possibility for the cable to be slow. Check your computer performance condition, or you can test your internet with another device to see if the internet works well. If it performs well with the phone, you can free up your hard drive to reinstate its performance. Also, clear cache regularly and empty the trash bin. If you do all these but still experience a slowdown, you can change your internet plan.
Your Wi-Fi Signal Is Down
Your Wi-Fi signal is crucial when it comes to the speed of the internet. Check the number of users of your Wi-Fi. If there are unauthorized users, ensure you change your password. Additionally, keep your router in a less congested point to avoid obstructions. Alternatively, connect your computer directly to the router or the modem. Wired connections offer more reliability in terms of speed.
You Are Paying For a Slow Plan
Users of Xfinity cable have different payment plans. Moreover, all of them get the service for which they can pay. Therefore, it means that your cable is slow because that is what you are paying for. Check your Xfinity account and verify your speed plan. After that, conduct an internet speed test. If the figures concur, then you are paying for a slow plan. However, if they do not match, contact Xfinity customer support to rectify the situation.