Technology has completely revolutionized digital marketing. It has made it more effective and, as a result, more competitive than ever. You need to go above and beyond to attract and engage your customer base.
Though in an ideal world you will have one sales and customer service rep per customer, this level of staffing is impossible. The second best thing is to use these top technology tools to provide the level of service and personalization that every one of your customers deserves:
Webinars
Webinars aren’t as popular as they were 10 years ago, but can still hold a lot of value in getting your customers the information they need.
The best webinar platforms will help you keep in touch with customers, staff, and other audiences, by providing an easy-to-use interactive video format. The best platforms should also make creating, marketing, and hosting webinars simple and non-technical.
Automate to encourage loyalty
Automation is one of the most powerful tools you will have in your arsenal, especially when it comes to very personal communication methods like email marketing. Email marketing is one of the most successful marketing methods, but it needs to be highly personalized and relevant to the recipient.
If you don’t target it right, it will be marked as spam faster than you can blink, and that’s if you manage to get your email through the spam filter in the first place.
With email marketing, you can use your customer’s own data to their favor. From using their name and using their activity on your site to give them customized value, there are so many things that automation and the right data management program can do for your digital marketing efforts.
Data management software
Automation software can do nothing without strong and efficient data management software backing it up.
Your approach needs to draw the sources of data from somewhere, and these data sets must be well organized in order for automation to work. If your software can automatically collect and sort information like names and preferences, then that’s the best option.
Cloud-based computing
Another tool that makes automation that much more efficient is the cloud. Systems need to be able to communicate with each other in order for you to provide better customer service and personalization for your customers.
With the cloud, all systems are accessible and are often designed to facilitate communication so that you can create custom business solutions that improve your services, campaigns, and overall digital marketing efforts.
Chatbots
Chatbots are a new and effective tool you can use to improve your digital marketing campaign. You spend a lot of time and money on attracting new users to your site. By having a chatbot you can be on hand to answer any questions visitors may have in a non-invasive way, which is perfect for the digitally savvy.
Marketing analytics
The final tool you will want to use is analytics. Analytics are often free to use when you invest in the premium advertising solutions for social media, search engines, and the like. Use these tools to help you understand which campaigns work, and which ones need improvement. A/B testing works well with analytics, as you can see which approach provides the best response. Using analytics to consistently tweak your marketing campaigns results in steady improvements over time. A steady drumbeat of effective engagement is the key.
